Branch Welfare Officer Training

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Training Overview

Introduction

Recognising when a member needs support is only the first step. Knowing what to do next, and doing it consistently, is what makes the difference. The MOSAIC welfare referral procedure gives RAMC Branch Welfare Officers a clear, practical framework for handling welfare referrals from the moment a concern is identified through to confirming that support is in place.

Consistent Practice

Why A Consistent Welfare Referral Procedure Matters

Without a shared approach, even experienced Welfare Officers can find that referrals stall, information is incomplete, or the person in need loses confidence in the process. MOSAIC removes that uncertainty. It provides a common language and a reliable sequence so that good intentions translate into good outcomes, every time, not just when everything goes smoothly.

The Six Steps

What The Mosaic Welfar Referral Procedure Covers

The six steps, Make safe, Observe, Screen, Agree a route, Initiate the referral and Confirm the outcome, follow the natural shape of a welfare conversation. Each step has a clear purpose, and together they ensure that the member at the centre of the concern is listened to, their consent is respected, and that whoever needs to act next knows exactly what is expected of them.

Practical Application

How To Use This Procedure As A Branch Welfare Officer

Work through the slides below at your own pace. As you do, consider how each step maps to situations you have encountered or are likely to face in your role. MOSAIC is not a bureaucratic checklist. It is a practical aide-mémoire designed to reduce the risk of needs being missed, referrals being incomplete, or members falling through the gaps between one well-meaning conversation and the next.

Important Guidance

What the MOSAIC Welfare Referral Procedure Does Not Replace

This procedure supports your practice, it does not override it. MOSAIC does not replace your local safeguarding procedures, your professional judgement, or the importance of a genuine human conversation with the member in front of you.

Downloadable Guide

Download The Mosaic Welfare Referral Procedure

Download the full MOSAIC Welfare Referral Procedure for a practical, frontline-friendly guide to recognising need, making safe referrals and closing the loop.

The eight-page guide provides an overview of all six MOSAIC stages: Make safe, Observe, Screen, Agree a route, Initiate the referral and Confirm the outcome. It can be used as a reference before, during and after a welfare referral.

Download the MOSAIC Welfare Referral Procedure (PDF 319 KB)